Restaurant Policy
Dress Code
Whilst jacket or tie are not required, we prefer smart casual dress. No sportswear or flip flops, however smart trainers are acceptable. We reserve the right to refuse entry.
Reservations
Currently only online reservations are being taken, this avoids misunderstandings and allows us to
effectively manage diners and to fully comply with all Covid guidelines.
Allergens
Please mention at the time of reservation if you have any food allergies/intolerances. Full allergen
information for our dishes is available on request.
Food/Drink Consumption
It is not permitted to bring any food or drinks from outside. We expect all our guests to drink
responsibly, and management have the right to refuse alcohol. Please drink responsibly.
Credit Card Holding
All reservations require credit card details to be entered for holding purposes. Your credit card will
not be charged at reservation. We operate a strict cancellation policy, should you cancel less than 24
hours of your reservation or fail to show up, your credit card will be charged £20 per person.
Last Orders
Last orders for food will be 45 minutes before closing time. Our kitchen closes at 10:30pm Monday-
Thursday, 11pm on Saturday and 10:00pm on Sunday.
Personal Belongings
Shampan Group of restaurants do not accept any liability for the loss or damage to your personal
belongings while dining in with us.
Service Charge and Charity Donation
There is a 12.5% service charge added to bills along with a donation of 50p per diner added to the
bill which goes to the Shampan Foundation. These charges are optional.
Complaints
If you experience a reason for complaint during your visit, in the first instance we would request you
to raise this with a member of our staff at the time of complaint, this gives us opportunity to deal
with it immediately in-house.
If they or a member of management are unable to resolve the issue, you will be required to submit a
formal complaint in writing by emailing complaints@shampangroup.co.uk.
Once a formal complaint has been received, it will be fully investigated by the management team of
the Shampan restaurant you visited. Our aim is to fully respond to all formal complaints within 14
working days, however, if further information or evidence is required to complete the investigation,
it may take longer. We will address all complaints.
If you choose to publish your complaint on any public platforms including Social Media platforms,
prior to it being responded to within the given time frame, we as a business reserve the right to
cease the investigation of your complaint and this may result in not receiving a response from us.
If you decide to contact an external body regarding your complaint, such as The Health & Safety
Executive (HSE), Doctor, Police, Solicitors etc., our further correspondence will be directly with the
relevant external body.
SHAMPAN GROUP OF RESTAURANTS OPERATES A STRICT NO DRUGS POLICY, NO SMOKING
INSIDE THE RESTAURANT, INCLUDING THE USE OF E-CIGARETTES.
